These Terms of Use have been updated and are effective as of January 10, 2025
This document (the “Terms of Use” or the “Agreement”) establishes the terms and conditions
governing your use of the website https://suntransexpress.com/ (“Site”). These Terms of Use,
together with the Provider’s Privacy Policy, constitute a binding agreement between users of the
Site (“you”, unless otherwise specified) and the Provider.
This Site is operated by SunTransExpress LLC (a company duly registered under the laws of
the State of 4149 NORTH PORT, PALISADES AVENUE , FL 34287.) and its affiliates
(collectively the “Provider”, “we”, or “us”) on its own behalf or behalf of its affiliates.
Please read the Terms of Use carefully before using the Site! By using the Site, you
acknowledge and signify that you have read, understood, and agree to be bound by this
Agreement. If you do not agree to all the terms and conditions outlined in these Terms of Use,
please do not use the Site in any way.
By opting into our messaging service, you agree to receive communications related to
our transportation and logistics services, including but not limited to:
20.1. Load Offers and Availability Requests
20.1.1. Details about available loads, including pick-up and delivery locations,
dates, load specifications, and compensation rates. Example: “Hello.
Found a shipment for a pick up in Houston, TX as you asked. Please
contact me back when you are available. Reply STOP to opt out of SMS
messaging at any time.”
20.2. Load Confirmation and Updates
20.2.1. Notifications regarding load acceptance, confirmation, and real-time
updates, including Estimated Time of Arrival (ETA) requests and tracking
links. Example: “Hello, thank you for booking a load with Suntrans. Please
follow the link to activate the tracking tool for the time you are under the
load. Reply STOP to opt out of SMS messaging at any time.”
20.3. Special Instructions
20.3.1. Customer-specific instructions, such as freight photograph requirements
or direct communication with the customer. Example: “Hello, please take
a picture of the loaded truck. Reply STOP to opt out of SMS messaging at
any time.”
20.4. Status and Availability Inquiries
20.4.1. Requests for updates on your current location, availability, or planned
future availability. Example: “Hello, please let me know your availability for
next Monday. Reply STOP to opt out of SMS messaging at any time.”
20.4.2. Updates on load delivery status. Example: “Hello, checking on the
delivery status of the load. Reply STOP to opt out of SMS messaging at
any time.”
By continuing to use our services, you acknowledge and consent to receiving these
types of messages as part of our service delivery. If you wish to opt-out, please follow
the opt-out instructions provided in our communications. in our communications.
1.1. This agreement between you and the Provider governs your use of the Site, its
contents, and features. Each time you visit, browse, access, or otherwise use the
Site, you signify your acceptance and agreement to be bound by this Agreement
for using the Site, and to comply with all applicable laws and regulations.
1.2. If you do not want to agree to these Terms of Use, you must not access or use
the Site.
1.3. By accessing the Site, you represent and warrant that you are at least eighteen
(18) years old and have the legal authority to agree to and accept this Agreement
on your behalf. If you have not reached such age, have no legal authority to
agree to and accept this Agreement, or/and do not agree with the terms of this
Agreement, then you may not use the Site.
Privacy Policy
4.1. Please review our Privacy Policy, which explains our practices relating to the
collection, use, storage (if any), and disclosure of personal information you
provide through the use of the Site. The Privacy Policy is accessible at
https://suntransexpress.com/privacy-policy/. By accessing and using our Site and
providing us with your personal data, you consent to the Privacy Policy.
2.1. These Terms of Use only apply to your activities when using the Site or its
contents.
2.2. From time to time, we may establish or authorize the Provider’s service provider
to establish Provider-branded services that operate under different terms and
conditions. Those different terms and conditions will be linked to that service’s
home page. Please review such different terms and conditions if you choose to
visit those sites, as they govern your use thereof.
2.3. These Terms of Use do not affect or amend the terms of any other contracts you
have entered into or may enter into with the Provider or a Provider affiliate, such
as carrier contracts, agency agreements, transportation and logistics contracts,
and other contracts for the Provider’s goods or services (each of these separate
contracts with the Provider and/or its affiliates is referred to as “Provider
Contract(s)”), and your and the Provider’s (and its affiliates) respective
obligations thereunder, except as otherwise expressly outlined in such Provider
Contract. The Provider “affiliate” is any entity that controls, is under common
control with, or is controlled by the Provider.
2.4. The Provider is based in the State of North Carolina in the United States. The
Provider provides the services within the Site for use primarily by persons located
in the United States, and the Site is not intended to be used by persons located
outside of the United States.
2.5. The Provider makes no claims that the Site or any of its content is accessible or
appropriate outside of the United States. Access to the Site may not be legal by
certain persons or in certain countries. If you access the Site from outside the
United States, you do so on your own initiative. We cannot guarantee that these
Terms of Use and Site will comply with local laws where you are located.
3.1. We may modify, suspend, or terminate the Site’s operation, as well as its content
and offerings, in whole and/or in part, at our sole discretion, at any time and for
any reason.
3.2. From time to time, the Provider may, in its sole discretion, for any reason and
without any liability to you or any other person, change, supplement, or amend
these Terms of Use.
3.3. Access to some areas of the Site may be limited to users authenticated and
granted permission by the Provider. The Provider reserves its right to revoke
permission to access such areas of the Site for any reason.
3.4. These Terms of Use may only be modified in writing by an authorized officer of
the Provider, and they may not be modified orally or in writing by our Site’s
customer service representatives or our employees.
3.5. You may not change, supplement, or amend these Terms of Use in any manner.
We encourage you to check for revisions to the Terms of Use each time you use
the Site and, in any event, you are bound to changes to this Agreement if you
continue to use the Site after such changes have been introduced and for which
notification of substantive changes has been made (such as a notice on the
home page of the Site that such change has been made). Any changes to the
dispute resolution procedures set forth below in Section “Governing Law and
Venue” shall not apply to any disputes that have been commenced before the
changes to the Terms of Use take effect.
5.1. The Provider, its affiliates, and/or their licensors own the Site, its content,
features, functionality, and systems, including the copyright, and all rights to
trademarks and service marks used on the Site and all other intellectual property
rights therein. All rights not expressly granted or licensed herein are reserved to
the Provider, its affiliates, or licensors. The Site and its entire contents, data,
software, code, features, functionality (including, but not limited to, all information,
text, displays, images, video, audio, and the design, selection, and arrangement
thereof), materials, processes, procedures, methods, techniques and any other
content (collectively “Data and Information”), are owned by the Provider, its
affiliates, its licensors, or other providers of such material, or licensed to them,
and are protected by laws of the United States and international laws, copyright,
trademark, patent, trade secret, and other intellectual property and proprietary
rights (hereinafter “Intellectual Property Rights”).
5.2. You acknowledge, understand, and agree that the Provider or its affiliates retain
all Intellectual Property Rights in and to all Data and Information, and domain
names that link to the Provider sites in the US and internationally and/or related
to the Provider’s business. All rights reserved.
5.3. If you wish to use the Site material other than that set out in this section, please
address your request to [email protected].
Acceptable Use; Prohibited Use
6.1. You are responsible for all activities you engage in, on or through the use of the
Site. You agree to use the Site in accordance with these Terms of Use, the
Revised Terms, and all applicable laws, rules, and regulations.
6.2. You agree to keep all information you provide to the Provider or share with the
Site up-to-date, complete, and accurate, including, without limitation, all contact
information. In addition, you agree not to provide to the Provider, or transmit
through the Site information and materials that:
6.2.1. Are inaccurate, false, misleading, deceptive, tortious, injurious, unlawful,
threatening, abusive, defamatory, obscene, lewd, lascivious, violent,
harassing, offensive, pornographic, profane or indecent, or that would
constitute or encourage conduct that would constitute a criminal offense,
give rise to civil liability, or violate applicable laws, rules and/or
regulations;
6.2.2. Violate the proprietary rights of others, including, without limitation, the
copyright, trademark, trade dress, patent, trade secret, or moral rights of
others, or information or material that violates another’s rights of privacy,
publicity, or confidentiality;
6.2.3. You do not have the right to provide, share, or transmit;
6.2.4. Credit card account information or personal information that could be
used to log in to a financial account;
6.2.5. In any way violate any applicable federal, state, local, or international law
or regulation (including, without limitation, any laws regarding the export
of data or software to and from the US or other countries);
6.2.6. Are shared to exploit, harm, or attempting to exploit or harm minors in any
way by exposing them to inappropriate content, asking for personally
identifiable information, or otherwise;
6.2.7. Are any advertising or promotional material, without our prior written
consent, including any “junk mail”, “chain letter”, “spam”, or any other
similar solicitation;
6.2.8. Are aimed to impersonate or attempt to impersonate the Provider, its
employees, another user, or any other person or entity (including, without
limitation, by using email addresses or screen names associated with any
of the foregoing); or
6.2.9. May, as determined by us, restrict or inhibit anyone’s use or enjoyment of
the Site, harm the Provider or users of the Site, or expose them to liability.
6.3. In addition, you agree not to engage in activities on or through the use of the Site
or using information gathered from the Site to:
6.3.1. Violate these Terms of Use or applicable laws, rules, or regulations;
6.3.2. Engage in fraudulent activity;
6.3.3. Violate any terms of use, rules, policies, or guidelines of your Internet
access provider, online service, or sites to which the Site links;
6.3.4. Damage, delete, or modify or make derivative versions of any information
or material with the Site;
6.3.5. Modify any copyright or other proprietary notices or legends with the Site
or information or material printed or downloaded from the Site;
6.3.6. Use any robot, scraper, or another automated process not provided by us
to gather information or extract data from the Site;
6.3.7. Reverse engineer or copy or disassemble any programming components
of the Site or otherwise endeavor to discover source code from the Site;
6.3.8. Bypass or circumvent or endeavor to bypass or circumvent measures
employed to prevent or limit access to areas, code, or content of the Site;
6.3.9. Disable, disrupt, impair, overburden, or damage the Site or interfere with
any other party’s use thereof, such as through viruses, denial of service
attacks, spamming, flooding or other disruptive components or acts;
6.3.10. Use any robot, spider, or other automatic device, process, or means to
access the Site for any purpose, including monitoring or copying any of
the material with the Site;
6.3.11. (o) Use any manual process to monitor or copy any of the material with
the Site or for any other unauthorized purpose without our prior written
consent;
6.3.12. Attempt to gain unauthorized access to, interfere with, damage, or disrupt
any parts of the Site, the server on which the Site is stored, or any server,
computer, or database connected to the Site; or
6.3.13. Otherwise, attempt to interfere with the proper working of the Site.
6.4. If we ascertain or receive information from third parties or law enforcement
officials of any of the above-listed prohibited uses or other unlawful uses on your
behalf, we may terminate your access to the Site due to your breach of these
Terms of Use. Without limiting the foregoing, we have the right to report any
violation of these Terms of Use to law enforcement authorities. YOU AGREE TO
WAIVE AND HOLD HARMLESS THE PROVIDER AND ITS AFFILIATES,
LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING
FROM ANY ACTION TAKEN BY US OR ANY OF THE FOREGOING PARTIES
DURING OR TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER
SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.
6.5. Nothing in these Terms of Use shall prohibit or restrict the Provider or any
Provider affiliate from complying with all applicable laws, rules, and regulations
and all law enforcement requests and/or orders. The Provider may use and
disclose any user contact information as the Provider deems reasonable to
comply with the law, to respond to such requests or orders, to enforce these
Terms of Use, and to protect the safety of persons or property.
6.6. While the Site is not directed to or expected to be used by children, parents
should know that there is a significant amount of information available to them
and a variety of commercially available products and services that can assist
them in implementing controls to block minors’ access to adult, violent or other
content that the parent prefers to block. The Federal Trade Commission
maintains a website at www.onguardonline.gov that contains information about
protecting kids using the Internet.
7.1. The Provider respects the intellectual property rights of others and requires that
all Site users do the same. The Provider will investigate notices of copyright
infringement and take appropriate action upon receipt of proper notification,
including termination of Site access and termination of other privileges of anyone
who repeatedly infringes the copyright rights of others. If you believe that your
work has been used, shared, or copied with the Site in a way that constitutes
copyright infringement, please notify the Provider Copyright Agent (at the
address set forth below) in writing with the following information:
7.1.1. Your real name and your current valid working email address and
telephone number with which we can contact you;
7.1.2. Identification of the work protected by copyright that you claim has been
infringed or, if multiple works have been infringed, a representative list of
such works;
7.1.3. A description of where the work that you claim infringes your work is
being used or appears on the Site;
7.1.4. A written statement by you that you have a good-faith belief that the
disputed use is not authorized by the copyright owner, its agent, or the
law;
7.1.5. A statement by you, made under penalty of perjury, that the above
information in your notice is accurate and that you are the copyright
owner or authorized to act on behalf of the copyright owner; and
7.1.6. Your electronic or physical signature. The Provider’s Copyright Agent is at
[email protected]
Disclaimer, Liability Exclusion, Liability Limitation, Release and Indemnity
8.1. Neither the Provider nor any Provider affiliate on whose behalf the Provider is
operating the Site accepts any liability for your use of the Site. From time to time,
the Site may contain technical inaccuracies or typographical errors, and we do
not warrant the accuracy of any shared information. Please confirm you are using
the most up-to-date information with the Site, and confirm the accuracy and
completeness of information before using it to make decisions relating to
services, products, or other matters described in the Site.
8.2. DISCLAIMER:
YOUR USE OF THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS
OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. YOU ASSUME THE
ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION TO
ANY COMPUTER OR OTHER EQUIPMENT ARISING FROM, CONNECTED WITH, OR
RELATING TO YOUR USE OF THE SITE. THROUGH OR BECAUSE OF YOUR USE
OF THE SITE, YOU MAY HAVE THE OPPORTUNITY TO ENGAGE IN COMMERCIAL
TRANSACTIONS WITH PERSONS OTHER THAN THE PROVIDER OR THE
PROVIDER AFFILIATE. ALL SUCH TRANSACTIONS ARE AT YOUR OWN RISK.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, THE PROVIDER AND
THE PROVIDER AFFILIATE MAKE NO REPRESENTATION, WARRANTY, OR
CONDITION THAT:
● THE SITE WILL BE COMPATIBLE WITH YOUR COMPUTER AND RELATED
EQUIPMENT AND SOFTWARE;
● THE SITE WILL BE AVAILABLE OR WILL FUNCTION WITHOUT
INTERRUPTION OR WILL BE FREE OF ERRORS, OR ANY ERRORS WILL BE
CORRECTED;
● THE INFORMATION AVAILABLE ON OR THROUGH THE SITE WILL BE
ACCURATE, COMPLETE, SEQUENTIAL, OR TIMELY;
● THE USE OF THE SITE, INCLUDING THE BROWSING AND DOWNLOADING
OF ANY INFORMATION, WILL BE FREE OF VIRUSES, TROJAN HORSES,
WORMS, OR OTHER DESTRUCTIVE OR DISRUPTIVE COMPONENTS; OR
● THE USE OF THE SITE WILL NOT INFRINGE THE RIGHTS (INCLUDING
INTELLECTUAL PROPERTY RIGHTS) OF ANY PERSON.
PROVIDER AND ITS AFFILIATES DISCLAIM ANY AND ALL LIABILITY REGARDING
SUCH MATTERS TO THE FULLEST EXTENT PERMITTED BY LAW.
8.3. LIABILITY EXCLUSION:
THE SITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH
THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT
ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE
PROVIDER NOR ANY PERSON ASSOCIATED WITH IT MAKES ANY WARRANTY OR
REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY,
RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SITE OR THAT IT
WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. TO THE FULLEST
EXTENT PROVIDED BY LAW, THE PROVIDER HEREBY DISCLAIMS ALL
WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF
MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR
PURPOSE.
8.4. LIMITATION OF LIABILITY:
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT, INCLUDING DUE
TO NEGLIGENCE, WILL THE PROVIDER OR ANY OF ITS AFFILIATES OR THEIR
RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE
FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHER
DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES DUE TO LOST INCOME
OR PROFITS (ANTICIPATED OR OTHERWISE) OR BUSINESS INTERRUPTION, ANY
LOSS OF USE, LOSS OF PRODUCTION, ARISING OUT OF USE OF THE SITE, OR
ANY ITS CONTENT, INFORMATION, PRODUCT OR SERVICE, EVEN IF THE
PROVIDER OR ANY OF ITS AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY
THEREOF. TO THE FULLEST EXTENT PERMITTED BY LAW, THE LIABILITY OF THE
PROVIDER AND ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS,
DIRECTORS, EMPLOYEES, AND LICENSORS ARISING OUT OF OR IN
CONNECTION WITH THIS SITE IS LIMITED TO THE LESSER OF THE DOLLAR
AMOUNT YOU PAID THE PROVIDER TO USE THIS SITE OR USD 100.
8.5. RELEASE:
YOU HEREBY RELEASE, REMISE, AND FOREVER DISCHARGE EACH OF THE
PROVIDER, ITS AFFILIATES, AND ALL OF THEIR RESPECTIVE AGENTS,
DIRECTORS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, SERVICE
PROVIDERS, SUPPLIERS, LICENSORS, AND LICENSEES, AND ALL OTHER
RELATED, ASSOCIATED, OR CONNECTED PERSONS FROM ANY AND ALL
MANNER OF RIGHTS, CLAIMS, COMPLAINTS, DEMANDS, CAUSES OF ACTION,
PROCEEDINGS, LIABILITIES, OBLIGATIONS, LEGAL FEES, COSTS, AND
DISBURSEMENTS OF ANY NATURE AND KIND WHATSOEVER AND HOWSOEVER
ARISING, WHETHER KNOWN OR UNKNOWN, WHICH NOW OR HEREAFTER EXIST,
WHICH ARISE FROM, RELATE TO, OR ARE CONNECTED WITH YOUR USE OF THE
SITE.
8.6. INDEMNITY:
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS EACH OF THE
PROVIDER, ITS AFFILIATES, AND ALL OF THEIR RESPECTIVE AGENTS,
DIRECTORS, OFFICERS, EMPLOYEES, INFORMATION PROVIDERS, SERVICE
PROVIDERS, SUPPLIERS, LICENSORS AND LICENSEES, AND ALL OTHER
RELATED, ASSOCIATED, OR CONNECTED PERSONS FROM AND AGAINST ANY
AND ALL LIABILITIES, EXPENSES, AND COSTS, INCLUDING, WITHOUT
LIMITATION, REASONABLE LEGAL FEES AND EXPENSES, INCURRED BY THEM IN
CONNECTION WITH ANY CLAIM OR DEMAND ARISING OUT OF, RELATED TO, OR
CONNECTED WITH YOUR USE OF THE SITE, THE PRODUCTS AND SERVICES
OFFERED THROUGH THE SITE, OR YOUR BREACH OF THIS AGREEMENT.
8.7. The disclaimer, liability exclusion, liability limitation, release, and indemnity
provisions, as well as Sections “Intellectual Property Rights”, “Governing Law and
Venue”, “Waiver; Severability”, “Limitation on Time to File Claims”,
“Communications” in this Agreement shall survive indefinitely after the
termination of this Agreement.
Links
9.1. The Site may contain links to or from sites controlled by third parties. The
Provider and the Provider Affiliate make no representations or warranties
regarding linked sites or their content or goods or services you may encounter or
obtain thereon.
9.2. The Provider has no control over the contents of those sites or resources, and
neither the Provider nor the Provider Affiliate accepts responsibility for them or for
any loss or damage that may arise from your use of them, and you access such
sites at your own risk.
Please check the terms of use and privacy policy applicable to each site you visit, as
they may vary due to the nature of the sites and who is permitted to access them.
Third-Party Products and Services
10.1. From time to time, the Site may contain information about third-party products
and services. For example, the Provider may arrange for discounts to be
provided on certain third-party products and services, and third-party products
and services may be advertised with the Site.
10.2. With respect to all such third-party products and services, you should be aware
that they are not being provided by the Provider, and the Provider is not
responsible for such goods or services or the terms on which they may be
purchased or sold. If you choose to purchase such goods or services, you do so
at your own risk, and you should carefully evaluate them and the terms upon
which you are purchasing them. If the Site contains links to other sites and
resources provided by third parties, these links are provided for your convenience
only. If you decide to access any of the third-party websites linked to the Site, you
do so entirely at your own risk and subject to such website’s terms and conditions
of use.
Termination of your access to the Site
11.1. The Provider, in its sole and absolute discretion, may terminate, suspend, and/or
limit your access to the Site without notice or liability at any time. Termination,
suspension, or limitation of your right to access the Site shall not affect or
terminate your obligations or the rights and licenses granted to the Provider by
you under these Terms of Use, all of which survive any such termination,
suspension, or limitation.
Governing Law and Venue
12.1. These Terms of Use, your use of the Site, and all related matters shall be
governed and construed in accordance with the laws of the State of North
Carolina without application of its conflicts of laws principles. Except as may be
expressly agreed otherwise by the Provider and you, you agree that any dispute
between the Provider or any of its affiliates, on the one hand, and you, on the
other hand, arising from, connected with, or relating to the Site, your use of the
Site, these Terms of Use or any related matters shall be brought exclusively in a
federal or state court having jurisdiction thereof within the State of North Carolina.
The Provider and you waive any objection to such a venue based on lack of
personal jurisdiction or inconvenient forum.
Waiver; Severability
13.1. Failure by us to insist upon or enforce strict performance of any provision of
these Terms of Use shall not be construed as a waiver of any provision or right
contained herein.
13.2. Neither the course of conduct between you and us nor trade practice shall act to
modify any provision of these Terms of Use.
13.3. If any provision of these Terms of Use is deemed invalid, void, or unenforceable,
that provision shall be deemed severable from these Terms of Use and shall not
affect the validity and enforceability of the remaining provisions, which will
continue in full force and effect. Any rights not expressly granted by these Terms
of Use are reserved to the Provider.
Limitation on Time to File Claims
14.1. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR
RELATING TO THESE TERMS OF USE OR THE SITE MUST BE
COMMENCED WITHIN THIRTY (30) CALENDAR DAYS, OR AS LIMITED BY
APPLICABLE LAW, AFTER THE CAUSE OF ACTION ACCRUES,
OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY
BARRED.
Communications
15.1. Any notice or other communication under these Terms of Use shall be in writing
and shall be considered given and received when sent by email, text messaging,
or notifications. The language of communication shall be English.
15.2. By using the Site, you consent to receive communications from the Provider
electronically with respect to your use of the Site and its contents, and you agree
that the Provider may communicate with you with such respect via email. You
expressly authorize the Provider to contact you via email if the Provider or the
Provider Affiliate is required by law to notify you of a data security incident or data
breach.
15.3. All notices of copyright infringement claims should be sent to the copyright agent
designated in clause 7.1 in the manner and by the means set out herein.
15.4. Any notices, feedback, comments, requests for technical support, and other
communications to us relating to these Terms of Use or the Site should be sent
to: [email protected]
SMS Consent Communication
16.1. The information (Phone Numbers) obtained as part of the SMS consent process
will not be shared with third parties for marketing purposes.
Message Frequency
17.1. Message frequency may vary depending on the type of communication. For
example, you may receive up to 100 weekly SMS messages related to your
[appointments/billing/customer instructions, etc.].
Potential Fees for SMS Messaging
18.1. Please note that standard message and data rates may apply, depending on your
carrier’s pricing plan. These fees may vary if the message is sent domestically or
internationally.
Opt-In and Opt-Out and Help request methods
Opt-In and Opt-Out and Help request methods or Additional Options
19.1. You may opt-in to receive SMS messages from Suntrans in the following ways:
19.1.1. Verbally, during a conversation in person
19.1.2. Verbally, during a phone conversation
19.1.3. By submitting an online form
19.1.4. By sending us email
19.2. You can opt out of receiving SMS messages at any time. To do so, simply reply
“STOP” to any SMS message you receive. Alternatively, you can contact us
directly to request removal from our messaging list.
19.3. If you are experiencing any issues, you can reply with the keyword HELP. Or, you
can get help directly from us at [email protected]
19.4. If you do not wish to receive SMS messages, you can choose not to check the
SMS consent box on our forms.
Standard Messaging Disclosures:
● Message and data rates may apply.
● You can opt out at any time by texting “STOP.”
● For assistance, text “HELP” or visit our Privacy Policy page at
https://suntransexpress.com/privacy-policy/ and Terms Of Use at
https://suntransexpress.com/terms-of-use/.
● Message frequency may vary.
Types of Messages Users Can Expect to Receive
If you have consented to receive text messages from [Company Name], you may receive
messages related to the following:
21.1. Conversational SMS
21.1.1. Details about pick-up and delivery locations, dates, load specifications,
and compensation rates. Example: “Hello. This is Dan with Suntrans. I
found a shipment for pickup in Houston, TX, as you requested. Please
contact me back when you are available. Reply STOP to opt out of SMS
messaging at any time.”
21.2. Follow up messages
21.2.1. Notifications regarding load acceptance, confirmation, and real-time
updates, including Estimated Time of Arrival (ETA) requests and tracking
links. Example: “Hello, thank you for booking a load with Suntrans. Please
follow the link to activate the tracking tool for the time you are under the
load. Reply STOP to opt out of SMS messaging at any time.